求职摘要详情描述Sharpdo has specialized in the field of ecommerce for more than 7 years, we have established strong cooperative relationship with top companies in both home and abroad. We have huge warehouses and collaborate well with logistic companies too. This makes it easier for us to serve our customers better. And, our ecommerce software research and development team provides us with powerful ERP and WMS systems. It is truly worry-free for us in both sales and warehouse management. Faster and more precise are not problems for us. 1、Responsibilities: • Effectively communicate with customers and achieve sales goal. • Effectively manage Customer queries, subscriptions, complaints and refunds via email and phone around the Middle East. • Work on improving Customer Service guidelines and procedures • Provide accurate Arabic translation to Assist the marketing team. • Collect marketing information to assist the marketing team. 2、Requirements: • University Degree in Marketing, Communications or related fields • Minimum 1 years of customer service experience. • Experience in online e-commerce highly preferred. • Positive mind-set with strong sense of commitment and ownership • Excellent command of spoken and written English; Native English is preferred
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